There have been many cases where fresh food delivery companies have lost sales and produce due to using OnTrac for their delivery services. There are people who quite literally received their food deliveries for thanksgiving on the 17th of December They go on and on about "With OnTrac you get on time delivery to AZ, CA, OR, WA, and NV." and yet 1000+ packages are missing or late grater then two weeks. They can loose a package that has never left a tuck They can come pick up packages in less then an hour from the same address that they have been delaying delivery on for two weeks due to back log. (Funny) A Twitter bot (person) who asks you to DM so they can support your issue, but never provides actual support. Resolution specialists who do not resolve the issues. Has employee who cant really do anything to actually help resolve the issue other then to try to ed-escalate you. Having a phone system that is unable to hand the call volume (reflects quality of their services to begin with) See more of On Trac Delivery and Removal on Facebook. Email or phone: Password: Forgot account Sign Up. Having one call centre open during the most busy time of the year. OnTrac Delivery Service & Removal XMAS offer 15 off for Students Jump to. Saying they were delivered, when there is clear evidence that they didn't even get out of the dam truck Leaving them in plain sight even though they have access to secure areas and yet this is something they are unable to get right. Its not like Christmas, Black Friday, Cyber Monday, or Shipping is something that is new to the world. What I don't get is this is something that happens every year with OnTrac. I can understand that from a logistical point of view. Let just say they missed that ball like a blind batter. " With OnTrac, you get on time delivery to AZ, CA, OR, WA, and NV" OnTrac is complete and utter BS for meeting there target delivery date.Īnd all this time sitting on hold waiting for customer service to pick up. And was told it would take 24 to 48 hrs before I would be notified by them it was ready to pick up. I asked to have the package set for pickup in the warehouse where it's at. And they told me that there want anything they were able to do and I just need to wait. wait time but picked up sometime after 65. Being that they keep changing it, I am wondering when this time will come.Ģnd. The package is 30 min from my house and after 3 calls to customer service.Ĭustomer service manager informed me the their management staff has told them to hold all delayed delivery request for 48-72 hours past missed delivery date.
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